Agent burnout Contact Center Employee engagement Workshop 
Fonolo
AUGUST 5, 2021
The proof is in the statistics — a proper training strategy leads to more engaged employees. How to Foster Agent Engagement in a Hybrid Contact Center. When employees are far apart, proper training tools can drive employee engagement and help ensure everyone is on the same page.
JustCall
DECEMBER 1, 2022
The need of the hour is for managers of work from home call centers to assist, interact and engage with their home agents using a range of reporting, monitoring and management tools. Offer free workshops and seminars to improve work habits and improve skills. Prevent Agent Burnout. Offer leadership training.
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