Fonolo

AUGUST 10, 2021

According to research from Khoros, 86% of clients say they’re more likely to turn into lifetime brand advocates if they receive exceptional customer care. The Secret Sauce for Increasing Customer Happiness. Develop a strong customer care strategy. Start by creating a customer care vision and set goals.

Contact Center 167

Contact Center Customer Service Agent burnout Customer Care 167

Skybridge

JUNE 10, 2020

Skybridge Americas is one of very few customer care call centers that had invested early and robustly in the technology, infrastructure, and talent necessary to run large, geographically dispersed at-home agent teams. All customer care agents need to know they’re supported by their employer and their coworkers.

Agent burnout 52

Agent burnout Call Center At home agents Coaching 52

JustCall

DECEMBER 1, 2022

Considering the above-mentioned facts, work from home call centers must create a sound internal process that makes it easier for them to manage and encourage their work from home call center agents who are working from home. Let us look at some of the benefits of work from home customer care department. Prevent Agent Burnout.

Call Center 52

Call Center Management Agent burnout Scripts 52

NobelBiz

FEBRUARY 21, 2023

In many cases, the simple trick of implementing a callback system can take the pressure off the customer care department, eliminating the main cause of stress for both the agents and the clients. This can help reduce the administrative burden on agents and allow them to focus on handling customer requests.

Best practices 52

Best practices Contact Center Abandon rate Management 52