The Rising Risk of Call Center Agent Burnout in the Age of COVID-19
Skybridge
JUNE 10, 2020
The truth is, while there had been a growing trend of call centers moving their staffs out of office buildings and into at-home workspaces, that trend was moving pretty slowly. Hastily put together technology and platform solutions left many agents – and their customers on the phone – feeling frustrated. It wasn’t easy.
52 
Let's personalize your content