Fonolo

AUGUST 10, 2021

According to research from Khoros, 86% of clients say they’re more likely to turn into lifetime brand advocates if they receive exceptional customer care. The Secret Sauce for Increasing Customer Happiness. Develop a strong customer care strategy. Start by creating a customer care vision and set goals.

Contact Center 167

Contact Center Customer Service Agent burnout Customer Care 167

CCNG

MARCH 8, 2023

Leaders should approach mistakes and customer issues with an open mind and a willingness to learn from them, rather than approaching unpleasant feedback as personal criticism or embarrassment. The key is to remain calm and confident even if the agent is negative or unenthusiastic.

Morale 195

Morale Contact Center CCNG Agent burnout 195

JustCall

DECEMBER 1, 2022

Considering the above-mentioned facts, work from home call centers must create a sound internal process that makes it easier for them to manage and encourage their work from home call center agents who are working from home. Let us look at some of the benefits of work from home customer care department. Prevent Agent Burnout.

Call Center 52

Call Center Management Agent burnout Scripts 52

NobelBiz

FEBRUARY 21, 2023

In this case, the client has two options: wait for an agent to become available and answer, or hang up and receive a callback later. The answer is personalized Customer Experience and User Experience. Indeed, Callbacks are an excellent way to make interactions easier for call center agents and clients.

Best practices 52

Best practices Contact Center Abandon rate Management 52