Fonolo

AUGUST 10, 2021

No matter how great your product or service is, the success of your contact center largely depends on the customer service you provide. Ultimately, if customers don’t have a good experience, they’re likely not going to call back. The Secret Sauce for Increasing Customer Happiness. Your best plan of action?

Contact Center 167

Contact Center Customer Service Agent burnout Customer Care 167

CCNG

MARCH 8, 2023

Leaders need to empower their agents with the right resources and provide them with strategies to handle emotionally draining tasks. Moreover, striving for efficiency without compromising customer service is even more important; good customer service should never come at the cost of agent burnout.

Morale 195

Morale Contact Center CCNG Agent burnout 195

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Patience is a sure-fire sign of someone well-equipped for the customer service profession.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

JustCall

DECEMBER 1, 2022

Let us look at some of the benefits of work from home customer care department. It can be difficult to manage remote call center agents. Thus, managers should take conscious steps to manage agent performance, nurture their passion, and provide work from home call center agents with the appropriate support they need.

Call Center 52

Call Center Management Agent burnout Scripts 52

NobelBiz

FEBRUARY 21, 2023

This is a metric that assesses the efficacy and quality of customer service and has a direct impact on customer satisfaction. The callback feature of the Interactive Voice Response (IVR) guarantees that the consumer is reached again by an agent who is qualified to address his queries.

Best practices 52

Best practices Contact Center Abandon rate Management 52