Contact Center Agent Burnout – Part 1, Warning Signs
Noble Systems
AUGUST 1, 2019
Studies have indicated that as much as 74 percent of agents are at risk of burnout and you can lose between 30-45 percent to attrition. It looks at the top warning signs of agent overload. Top 10 Signs of Contact Center Agent Overload. These enabling technologies will also be discussed in Part 2.
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