Outsource Consultants

JUNE 15, 2022

Contact center agents are on the front lines of this growing problem, answering customer inquiries and giving shipping updates. The Impact on Contact Centers. Many prescriptions taken by consumers have no generic option and if they do, require a new request from a doctor each time the brand is unavailable.

Automotive 128

Automotive Transportation Contact Center Agent burnout 128

NobelBiz

MARCH 6, 2023

Predictive dialer software is a computer program that contact centers use to automate outbound calls. It automatically dials multiple phone numbers simultaneously and uses algorithms to predict when an agent will be available to handle a call. This ensures that customers are connected to the right agent.

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. A contact center is considered successful if it’s customer-centric.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Balto

DECEMBER 14, 2022

Improving productivity is one of the biggest challenges modern contact centers face. There are many things you can do to make your call center more productive, like motivating your agents, equipping them with technological solutions, and implementing self-service options. Missed-Call Rate.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52