Workforce Management for Call Centers: What You Need to Know
Playvox
JANUARY 11, 2024
If that’s a mouthful, think of it as ensuring the right agents are in the right place at the right time. This meant constant, real-time adjustments when demand for customer support surged and/or agents’ availability shifted. But getting to this nirvana is no picnic. Does your spreadsheet do all that?
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