Workforce Management for Call Centers: What You Need to Know
Playvox
JANUARY 11, 2024
If that’s a mouthful, think of it as ensuring the right agents are in the right place at the right time. This meant constant, real-time adjustments when demand for customer support surged and/or agents’ availability shifted. That’s because it makes the process of forecasting and scheduling manual and imprecise.
Let's personalize your content