Agent burnout contact center solutions Quality management Surveys 
Playvox
AUGUST 25, 2021
In response to these unprecedented changes across the customer experience industry, Playvox and Dialpad are excited to announce our partnership to provide a seamless, comprehensive customer experience solution. One Solution for Workforce Engagement Management and Quality Assurance. Technology that Fosters Well-Being.
Playvox
APRIL 4, 2023
The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. With more time to invest in agent support, they can better connect and communicate with agents to keep engagement and motivation high.
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