JustCall

MARCH 7, 2023

Follow-Ups Superstar call agents make it a point to follow up with the customers they interact with to ensure that the solution delivered worked for them. Contact Center Technologies Contact center solutions are actually a stack of multiple technologies that help streamline the total operations at the facility.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

Playvox

APRIL 6, 2023

They must also know when certain events – such as a weather event or a marketing campaign – will occur. If too many people are scheduled, you’ll see downtime between interactions, lower occupancy rates, and lower employee productivity for the agents. This means you’ll not only miss your SLAs at an interval level but also for the day.

Management 54

Management Contact Center Best practices Agent burnout 54

NobelBiz

JUNE 4, 2024

Benefits of a Call Center for Customer Service Scalability Customer service call centers can easily scale their operations to meet fluctuating demand. This scalability ensures that businesses can maintain high service levels during peak periods without overstaffing during slower times.

Call Center 52

Call Center Interactive Voice Response Customer Service contact center solutions 52

Playvox

MAY 25, 2023

Customer service centers will continue to entrench themselves in innovation, adapting to customers’ ever-increasing needs and demands while safeguarding employee experience. This is evident in the growth of CCaaS, a market hurtling toward a projected $19.8 billion valuation by 2031.

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55