How to Control Call Avoidance and Interaction Avoidance
Playvox
DECEMBER 13, 2022
When some agents avoid working with customers, that puts pressure on other team members to pick up the slack. This can lead to burnout, creating additional increases in agent stress that lead to high call-outs or high attrition rates. What To Do if Contact Center Agents Are Participating in Interaction Avoidance.
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