JustCall

NOVEMBER 22, 2023

Many growing businesses are struggling with this very hidden blocker that’s making it hard for their agents to work efficiently. It’s called the “agent tech stack mess”. The agent tech stack mess primarily breeds agent burnout. However, they don’t need more tools instead better coaching.

Agent burnout 52

Agent burnout Upselling Coaching Contact center software 52

aircall

OCTOBER 31, 2016

And third, this increased customer loyalty and retention allows you to present your customers with upsell or cross-sell opportunities. Without being in the driver’s seat for your omnichannel strategy, you won’t be able to cater to your customers in the most personalized way. What does an omnichannel strategy mean in practice?

outsourcing 48

outsourcing Multichannel Agent burnout Self service 48

Playvox

AUGUST 25, 2021

As in-person interactions with customers have largely been suspended during the pandemic, customer experience centers have evolved from simply offering reactive support to providing proactive customer engagement. Read the Press Release: Dialpad and Playvox Partner to Optimize Agent and Customer Experience through Dialpad Contact Center.

Management 57

Management Agent burnout Contact Center Coaching 57

Playvox

APRIL 27, 2023

Let’s take a closer look at each for a deeper understanding of how they can bring a positive transformation in the personalized service you deliver as well as your daily operational efficiency. Synchronous customer communication channels involve real-time communication between a customer and a service agent.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52