Agent burnout, Coaching, Customer Service and Entertainment

Unveiling the Next Era of Customer Experience: JustCall Takes the Stage at CCW in Las Vegas

JustCall

MAY 23, 2023

JustCall’s participation at CCW 2023 promises to be a game-changer for businesses seeking to thrive in the rapidly changing customer service landscape. Visit us at Booth #505 at CCW Las Vegas Your customer experience is under scrutiny in the contact center and customer expectations are at an all-time high.

Customer Experience

Customer Experience Agent burnout SaaS Contact Center

Top 3 Reasons Why Call Centre Workers Have One of the Highest Turnover Rates

CSM Magazine

SEPTEMBER 10, 2021

Training, coaching, legacy technology, and lack of career opportunities top the list of issues for agents along with handling irate customers. Training/Coaching. A recurrent response by agents is that they want to be empowered to help customers. Customer Challenges. The Technology Gap.

Agent burnout

Agent burnout Coaching Metrics Entertainment

Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations

SharpenCX

APRIL 29, 2020

Build in time for agent coaching. To keep your team engaged and performing at their best, your agents need to be coached daily. Because productivity without engagement is another key contributor to agent burnout – the Rube Goldberg Machine of bad outcomes. Coaching builds confidence in your agents.

Coaching

Coaching Management Contact Center Morale

Customer Contact Central

Unveiling the Next Era of Customer Experience: JustCall Takes the Stage at CCW in Las Vegas

Top 3 Reasons Why Call Centre Workers Have One of the Highest Turnover Rates

Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations

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