Agent burnout Coaching Customer Experience Morale 
Monet Software
NOVEMBER 11, 2020
That sense of ennui, stagnation or general “blah” that creeps up on agents and saps their energy and enthusiasm? That’s burnout —and it’s a call center morale killer that usually strikes long-tenured employees but can quickly drag down motivation among almost anyone they come in contact with. . Address their concerns head-on.
JustCall
APRIL 15, 2024
As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. Burnout disturbs the agent’s focus and motivation.
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Noble Systems
SEPTEMBER 3, 2019
In addition, you may be risking your reputation and impeding the quality of customer service, which can lead to plummeting customer satisfaction. So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Lack of recognition and reward.
Playvox
APRIL 4, 2023
Replacing agents lost to attrition is costly — averaging more than $14,000 per agent. To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. Agents need to hear when their performance could use some help.
SharpenCX
APRIL 29, 2020
Download Now: How to put your contact center data to work for a better customer experience. Good leaders know that simply having agents in their seats doesn’t make for standout customer experiences. To meet the sky-high expectations of today’s customers, agents need to be engaged at work.
SharpenCX
APRIL 1, 2020
Staying aligned with the overarching business strategy your execs lay out ups the ROI of your contact center and proves the value of you, your supervisors and your agents. Look at your data to ID broken pieces of your customer experience. Let’s say low CSAT scores contribute to high customer churn at your company.
JustCall
DECEMBER 1, 2022
Remote call center agents need to succeed every day. They have a huge responsibility of handling customer queries, increasing profits, reporting to managers, meeting KPIs, and creating positive customer experiences. Provide Regular Feedback And Coaching. Prevent Agent Burnout.
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