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How to Develop a Customer Service Strategy for Your Contact Center

Fonolo

According to research from Khoros, 86% of clients say they’re more likely to turn into lifetime brand advocates if they receive exceptional customer care. The Secret Sauce for Increasing Customer Happiness. Your best plan of action? Develop a strong customer care strategy.

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9 Signs You’re a Customer Service Expert

Fonolo

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Twitter: @ rainerup. Omer Minkara. Omer Minkara is the VP, Principal Analyst within Aberdeen Group.

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Advantages & Best Practices for Managing Callbacks in Contact Centers

NobelBiz

Customers are becoming more demanding, expecting rapid and accurate solutions to their inquiries. And the best practices and tips for managing callbacks Agents proposing the best product or service is no longer a sure bet for success. This can help reduce agent burnout and improve overall productivity.