Agent burnout Average Handle Time call center workforce Study 
Playvox
JANUARY 11, 2024
While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? But getting to this nirvana is no picnic. Does your spreadsheet do all that?
NobelBiz
JUNE 4, 2024
This not only helps in maintaining optimal staffing levels but also in reducing operational costs and minimizing agent burnout. Advanced WFM tools can analyze historical data to predict peak times and adjust schedules accordingly, ensuring that your call center can handle fluctuations in demand without compromising on service quality.
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