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Optimize Your Call Center Layout with These 5 Tips

Fonolo

Traditional call center environments are often busy, fast-paced environments, but it doesn’t need to be that way. Conversations around call center optimization often focus on technology, training, and metrics, but call center workforce optimization also includes the physical elements of your operation.

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Workforce Management for Call Centers: What You Need to Know

Playvox

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? But getting to this nirvana is no picnic. Does your spreadsheet do all that?