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Top 3 Reasons Why Call Centre Workers Have One of the Highest Turnover Rates

CSM Magazine

SEPTEMBER 10, 2021

A recurrent response by agents is that they want to be empowered to help customers. We count on agents for assistance with a broad array of consumer needs including technology, healthcare, housing, finance, utilities, entertainment, travel, and internet access.

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Agent burnout Coaching Metrics Entertainment 52
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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

FEBRUARY 6, 2023

How to Battle Contact Center Agent Burnout. Remote and hybrid jobs are attracting 7 times more applicants than in-person roles. Retrieved February 7, 2023, from [link] Toister, J. Toister Performance Solutions. Retrieved February 7, 2023, from [link] Wigert, B. 2022, March 15).

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Contact Center Coaching Surveys Scripts 52
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