Agent burnout, Analytics, contact center workforce and Customer Experience

The Ultimate 5-step Detox Programme for Contact Centre Health

CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. Next, rethink flexibility—what does it mean for your agents in 2023?

Agent burnout

Agent burnout Analytics Gamification Coaching

Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM.

Call Center

Call Center Schedule adherence call center workforce Management

Customer Contact Central

The Ultimate 5-step Detox Programme for Contact Centre Health

Workforce Management for Call Centers: What You Need to Know

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