JustCall

MARCH 9, 2023

Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

JustCall

MARCH 7, 2023

Follow-Ups Superstar call agents make it a point to follow up with the customers they interact with to ensure that the solution delivered worked for them. Contact Center Technologies Contact center solutions are actually a stack of multiple technologies that help streamline the total operations at the facility.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

TLC Associates

OCTOBER 30, 2019

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Agents, Supervisors, and Managers.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

EPIC Connections

MARCH 27, 2018

Under our mission to “design and deploy the contact center for the future,” EPIC has built a corporate culture around service excellence and an attitude of tenacity to stay ahead of today’s increasing velocity of change. Although we don’t advertise it much, EPIC stands for Email, Phone, IVR, and Chat.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37