article thumbnail

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. This will improve campaign performance overall including agents’ service levels. Tyler Riddell. We’ve had success in increasing efficiency of contact centers by…”.

article thumbnail

Beyond Issue Resolution: Why It Makes Sense to Outsource Content Review to Your Contact Center Partner

BlueOcean

This is especially important in the age of native advertising, where ad content looks a whole lot like the content you’re publishing yourself. Furthermore, both types of programs have clear Service Level Agreements (SLAs) where KPIs are carefully measured and calibrated. Listen to the audio or read the article.