JustCall

MARCH 28, 2023

By involving them in customer satisfaction, revenue generation, and growth-related metrics, agile approaches empower support teams to redefine their roles within the organization and contribute to revenue-generating activities like retention, upselling, and cross-selling.

Customer Service 52

Customer Service Chatbots Analytics Upselling 52

Callminer

SEPTEMBER 14, 2020

When you evaluate the cost of developing new customers (marketing, advertising, process, etc.) Business analysts can drive an incentive by optimizing an assortment of business processes, from better staffing management, to progressively productive contact distribution and increasingly viable upselling.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Talkdesk

AUGUST 7, 2017

Back then, customers were mostly represented as a demand curve, which was largely influenced by the amount of money invested into advertising. These companies are able to identify customers who value the product or service and turn them into upsell opportunities.

Metrics 40

Metrics Customer Service Upselling Advertising 40

Talkdesk

AUGUST 7, 2017

Back then, customers were mostly represented as a demand curve, which was largely influenced by the amount of money invested into advertising. These companies are able to identify customers who value the product or service and turn them into upsell opportunities.

Metrics 40

Metrics Customer Service Upselling Advertising 40

Natalie Petouhof

SEPTEMBER 3, 2015

Bluenose helps companies spot opportunities to deepen engagement with customers and maximize revenue through renewals and upsells. The CSM software offers a customizable and comprehensive customer health analytics system that can: Highlight users that need more product training. Identify the most engaged users.

Management 40

Management Sales Engineering SaaS 40