aircall

MARCH 5, 2021

As SaaS companies grow , they begin seeking out willing partners to build even more integrations using the public API. And with the rise of affordable, convenient, and easily-accessible VoIP technology, they’ll naturally build more VoIP integrations as a result. Learn from the industry standards in app stores.

voip 62

voip SaaS Airlines Transportation 62

Fonolo

SEPTEMBER 27, 2018

Twilio and others made the once daunting voice-and-telco part of call center just another API call. was a consumer VoIP pioneer known for incessant television advertising. This industry is moving fast. Of all the sectors in enterprise IT, call center resisted the cloud transition the longest.

Call Center 76

Call Center voip CRM industry standards 76

Hodusoft

AUGUST 9, 2023

Businesses can use customized virtual numbers in advertisements or promotional materials to attract specific target audiences and improve the effectiveness of marketing campaigns. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52