Babelforce

MAY 19, 2022

The solution also uses API integration to allow its automated calling services to communicate with your CRM. Price: RingCentral does not advertise its prices for contact centers. Some of their best features include: Gamification features to encourage agent productivity Predictive and progressive dialing Web callback Virtual assistants.

Gamification 52

Gamification Interactive Voice Response Call Center Self service 52

Hodusoft

AUGUST 9, 2023

With the first option, you get the choice of logging into your analytics and getting real-time reports on various Key Result Areas (KRAs) and Key Performance Indicators (KPIs.) Business owners just need to log in to their dashboards and get all real-time analytics and generate reports with just a few clicks of a button.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

JivoChat

JULY 5, 2021

In this post, we’ve included a list of 30 tools that will help improve your e-commerce business across the major growth categories: marketing, sales, support, conversion optimizations, operations, and testing/analytics. Analytics Let You Crunch Numbers: Stay up to date on figures and insights with many relevant metrics.

Advertising 52

Advertising Analytics Sales Enterprise 52