Toister Performance Solutions

MARCH 2, 2023

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Is burnout gripping your contact center? That study found 74 percent of contact center agents were at risk of burnout.

Contact Center 101

Contact Center Agent burnout Surveys Accountability 101

Robert Davis

APRIL 5, 2018

The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 million, according to the Ad Age Encyclopedia of Advertising. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.”

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 million, according to the Ad Age Encyclopedia of Advertising. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.”

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40

Hodusoft

AUGUST 9, 2023

Businesses can use customized virtual numbers in advertisements or promotional materials to attract specific target audiences and improve the effectiveness of marketing campaigns. This ensures adherence to quality standards and provides opportunities for targeted coaching and training to improve performance.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52