Amity

JUNE 11, 2018

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Foundational Customers: These customers are smaller in revenue and strategic value.

Strategic Value 91

Strategic Value Customer retention SaaS Sales 91

ChurnZero

JANUARY 4, 2019

The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. Articulates clearly what the customer needs to do to onboard and adopt your service for success. Increases self-service for customers across all segments.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

Amity

DECEMBER 22, 2014

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Foundational Customers: These customers are smaller in revenue and strategic value.

SaaS 64

SaaS Strategic Value Customer retention Sales 64

Amity

JULY 22, 2016

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Foundational Customers: These customers are smaller in revenue and strategic value.

Strategic Value 57

Strategic Value Customer retention SaaS Sales 57

ChurnZero

JANUARY 4, 2019

The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. Articulates clearly what the customer needs to do to onboard and adopt your service for success. Increases self-service for customers across all segments.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49