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21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. What I liked the most are the seminars and workshops we did all year round. If you put your mind to it, you can learn a lot about leadership.

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Top 10 Ways To Boost Contact Center Efficiency & Productivity

Playvox

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.

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Boost Agent Morale with These 6 Strategies

Playvox

One fun way to provide recognition is via a gamification solution. Publicly praising achievements, both big and small, reinforces a positive work culture and motivates others to strive for excellence. With something like this in place, you can give out badges that relate to company goals in a public forum.

Morale 90
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Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

” The other thing that I do is hold in-person meetings, and conferences, and workshops now that we’re getting to a safe way that we can do that again, so that again, leaders can meet in person. And I do that at my conferences and workshops. Again, these are people that are just us like on the ground and leaders.