Amity

JUNE 11, 2018

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. First, start by examining how sales has prioritized and segmented customers. Infrastructure Considerations.

Strategic Value 91

Strategic Value Customer retention SaaS Sales 91

SmartKarrot

MARCH 13, 2023

Apply here: [link] Role: Entry Level Customer Success Specialist Location: Glendale, AZ, United States (On-site) Organization: Aston Carter As an Entry Level Customer Success Specialist you’ll respond to incoming calls from clients who want to fix problems or ask queries. offer top-notch customer support.

Strategic Value 19

Strategic Value Accountability Self service Customer retention 19

Amity

JULY 22, 2016

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. First, start by examining how sales has prioritized and segmented customers. Infrastructure Considerations.

Strategic Value 57

Strategic Value Customer retention SaaS Sales 57

Amity

DECEMBER 22, 2014

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. Initially, startup sales and customer support organizations usually spend a great deal of time to achieve this balance to make a customer happy.

SaaS 64

SaaS Strategic Value Customer retention Sales 64

ChurnZero

JANUARY 4, 2019

“The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams. The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 4, 2019

“The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams. The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49