Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ClearAction

JULY 23, 2023

Your CRM (customer relationship management) system is typically used by all of these parties. Quality and continual improvement managers are striving to prevent problems and increase efficiencies for customers. R&D managers may be collaborating with customers to co-design and co-innovate solutions.

Government 62

Government B2B Customer Experience Enterprise 62

Answer Dash

APRIL 16, 2019

In ClearAction’s five-year global study of business-to-business customer experience management practices, coordination among managers of various customer experience efforts was correlated with business growth. Imagine the impact this has on customers, especially when programs are managed separately for each solution the customer buys.

Customer Experience 76

Customer Experience Chief Customer Officer Enterprise Journey mapping 76