Netomi
JANUARY 5, 2022
An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.
ClearAction
JULY 23, 2023
Your CRM (customer relationship management) system is typically used by all of these parties. It indicates cross-functional workshops, techniques, processes, and cadences that need to become systematized for each group to improve their synchronization with customers’ standards.
Answer Dash
APRIL 16, 2019
In ClearAction’s five-year global study of business-to-business customer experience management practices, coordination among managers of various customer experience efforts was correlated with business growth. Lynn authored 6 benchmarking studies and 3 CXM handbooks (Amazon).
Expert insights. Personalized for you.
98 
Let's personalize your content