Accountability Contact Center virtual call center Wait times 
Hodusoft
APRIL 26, 2023
Metrics to Measure the Performance of Your Virtual Call Center “A useful metric is both accurate and aligned with your goals. Managing a virtual call center is not easy. Only the right metrics can tell you if things are working in your call center or not. Read on to gain valuable insights.
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
aircall
JANUARY 7, 2022
A call center dialer, or outbound dialer, connects customers to an interactive voice response system (IVR) or to a contact center with a live call center representative. . Aircall uses a power dialer as the preferred form of cloud-based call center software. Desktop notifications.
JustCall
AUGUST 5, 2020
What is an ACD Call Center? An ACD call center or an ACD contact center diffuses the incoming tide of calls. It connects customers with the most suitable agent or department in the call center. By setting up an ACD call center, you can easily solve diversified customer queries.
Liveops
DECEMBER 7, 2018
Sales/contact center representatives. If you deliver that in less time, why should I cut your pay?”. This summer, London-based accounting giant, PWC announced its Britain offices, where more than 2,000 people work, will ask people to choose their own working hours under its “flexible talent” initiative. Office support.
JustCall
APRIL 12, 2023
Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.
Liveops
DECEMBER 7, 2018
Sales/contact center representatives. If you deliver that in less time, why should I cut your pay?”. This summer, London-based accounting giant, PWC announced its Britain offices, where more than 2,000 people work, will ask people to choose their own working hours under its “flexible talent” initiative. Office support.
Expert insights. Personalized for you.
52 
Let's personalize your content