Remove Accountability Remove Construction Remove Morale Remove Scripts
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5 Skills and Traits Every Call Center Leader Should Have

Fonolo

Their day-to-day work is riddled with angry customers, monotonous scripts, and constant problem-solving. But transitional periods involving employee turnover, new management, and the adoption of new tools and technology can also have a significant impact on agent morale and performance. Why Investing in the Right Leader is Critical.

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How to Structure your Support Team

aircall

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. Product experts, technical support, and “accounts payable” fall into this category. The prospect of upward mobility within the company incentivizes strong performance and raises employee morale.

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How to Structure your Support Team

aircall

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. Product experts, technical support, and “accounts payable” fall into this category. The prospect of upward mobility within the company incentivizes strong performance and raises employee morale.

article thumbnail

How to Structure your Support Team

aircall

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. Product experts, technical support, and “accounts payable” fall into this category. The prospect of upward mobility within the company incentivizes strong performance and raises employee morale.

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Call Center Monitoring: How to Benefit Your Customers and Your Team

aircall

We say that monitoring can give you insight on your employees’ performance and the customers’ reaction, but it can also give you a feel for your team’s morale and skill level. Define what success will entail for your business, taking into account your specific goals, strengths, and weaknesses. Set priorities and define success.

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Call Center Monitoring: How to Benefit Your Customers and Your Team

aircall

We say that monitoring can give you insight on your employees’ performance and the customers’ reaction, but it can also give you a feel for your team’s morale and skill level. Define what success will entail for your business, taking into account your specific goals, strengths, and weaknesses. Set priorities and define success.

article thumbnail

Call Center Monitoring: How to Benefit Your Customers and Your Team

aircall

We say that monitoring can give you insight on your employees’ performance and the customers’ reaction, but it can also give you a feel for your team’s morale and skill level. Define what success will entail for your business, taking into account your specific goals, strengths, and weaknesses. Set priorities and define success.