Customer Service Life

AUGUST 22, 2019

Let’s first look at the three most popular customer survey metrics and how they’re measured and then I’ll share a way to approach the results more holistically. Survey timing also varies. Some companies survey customers immediately after each customer service transaction whereas others send it once the case or issue has been solved.

Contact Center 106

Contact Center Metrics Surveys Coaching 106

AWS Machine Learning

NOVEMBER 30, 2023

FM evaluations provides actionable insights from industry-standard science, that could be extended to support customer-specific use cases. We surveyed existing open-source evaluation frameworks and designed FMEval evaluation API with extensibility in mind.

Construction 89

Construction Metrics industry standards APIs 89

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. How a CSAT survey can look like.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

CSM Magazine

MARCH 22, 2023

Integrated vehicle tracking and intelligent job scheduling allows the right resource to be allocated to each job taking into account location, existing workload, skill set and available stock. Operating from its Birmingham headquarters, Macaw covers the whole of the UK and is accredited to the highest industry standards.

Engineering 52

Engineering Finance Construction CRM 52

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Image by Retently.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Image by Retently.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64