inmoment

MAY 14, 2020

With the spread of the COVID-19 virus, healthcare is right at the center of nearly every conversation. Many consumers are asking questions about their own healthcare coverage. Sure, a company might have a decent understanding of the experience at the call center, but what about the myriad of other touchpoints?

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. So, if that is the case, you have a narrow window to capture a person’s attention in any meaningful way. The golden rule is that “you have 30 seconds to buy the next minute of a person’s time” Do not waste it! Is the offer compelling to that person?

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. So, if that is the case, you have a narrow window to capture a person’s attention in any meaningful way. The golden rule is that “you have 30 seconds to buy the next minute of a person’s time” Do not waste it! Is the offer compelling to that person?

Telemarketing 52

Telemarketing Scripts B2B Call Center 52