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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

In fact, brands should be focusing less on their logos and products as the crux of their identities; the customer should be the number one brand ambassador instead. But instead of opponents, companies must increasingly consider the customer as the pivotal point for the success or failure of their business in 2018 and beyond.

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The Benefits of a Customer Service Knowledge Base

Solvvy

Articles, white papers, and e-books. But it can also benefit your company by helping create brand ambassadors who are strong advocates of your products or services. Zoom Support also features graphical buttons that take users to pages on specific topics like product support, learning center, and account management.