BlueOcean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?

SaaS 71

SaaS outsourcing Brand ambassadors Average Handle Time 71

Blueship Call Center

NOVEMBER 21, 2022

You can achieve that aim without investing valuable time or money by choosing outsourced customer care services. Companies realize that a significant differentiation in today’s market is the excellent customer experience, which is why outsourced customer care services are becoming increasingly popular.

Customer Care 40

Customer Care outsourcing Brand ambassadors Technical Support 40

SmartKarrot

NOVEMBER 2, 2020

In contrast, customers who have a fantastic first experience are likely to have a high retention rate and become brand ambassadors.”. Benjamin Walker, CEO, Transcription Outsourcing , LLC. Benjamin Walker is a CEO, entrepreneur, and founder of Transcription Outsourcing. Jason Parks, President and CEO, The Media Captain.

Customer retention 21

Customer retention Consulting Consulting Marketing 21