BlueOcean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. We are here today to say, with respect, they’re wrong. It’s kind of ironic because many (most?) Ill-defined KPIs.

SaaS 71

SaaS outsourcing Brand ambassadors Average Handle Time 71

CSM Practice

DECEMBER 19, 2021

Usually, the SaaS business growth is categorized into 3 phases: . 360-degree Account health. Happy customers are the true brand ambassadors for your business. This to happen needs Customer Success Managers and account managers in the team, which translates into an additional budget here as well. Does it matter?

CRM 98

CRM Brand ambassadors Best practices SaaS 98

CustomerSuccessBox

NOVEMBER 23, 2021

Finally, having loyal customers is also the possibility of eventually owning brand ambassadors. Brand ambassadors are customers who convey a good brand image of your business. During its construction, you will decide which will be the key indicators that you will integrate. Have more engaged customers.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

Solvvy

SEPTEMBER 17, 2022

But it can also benefit your company by helping create brand ambassadors who are strong advocates of your products or services. Therefore, a well-constructed, comprehensive knowledge base can translate to significant time and cost savings. A Customer Service Knowledge Base is Key to Efficient Operations.

Customer Service 62

Customer Service Self service Engineering Customer Support 62