Accountability Bilingual agents Coaching Customer Support 
BlueOcean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.
Global Response
JULY 23, 2023
Our world-class employees receive the best-in-class training and coaching so they can eat, sleep, and breathe your brand. We selectively match our specialists to each brand so they embody your culture at every customer touchpoint. With an outsourced call center, bilingual agents are common.
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