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When Should You Upgrade CS Software?

Totango

Knowing when it’s time to upgrade CS software can save you time, customers and revenue potentially lost to inefficiency. appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Is It Time for You to Upgrade CS Software? The post When Should You Upgrade CS Software?

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Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 Given that this represents only 11.4

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How Q4 Inc. used Amazon Bedrock, RAG, and SQLDatabaseChain to address numerical and structured dataset challenges building their Q&A chatbot

AWS Machine Learning

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. SQL generation, as the Q4 team learned, can be a game changer in building smart applications that integrate with your data stores, unlocking revenue potential.

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How Customer Success Technology Tackles the Top 7 CS Challenges

Totango

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. The critical ingredient in the quest for enterprise growth, therefore, becomes customer visibility. SAP’s Success Story. Sonar’s Success Story. Scaling the Team.

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How Customer Success Technology Tackles the Top CS Challenges

Totango

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. The critical ingredient in the quest for enterprise growth, therefore, becomes customer visibility. SAP’s Success Story. Sonar’s Success Story. Scaling the Team.