Accountability Benchmark Metrics Strategic Value 
SmartKarrot
NOVEMBER 8, 2022
Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Foster a culture of metrics-driven performance in the Customer Success team.
ChurnZero
AUGUST 5, 2022
This installment’s myth is brought to you by ChurnZero Customer Success Manager (CSM) Allison Mortens and covers the widely held but false belief that there’s a universal standard for the number of accounts or amount of annual recurring revenue (ARR) that each CSM can manage. After reading that sentence, I bet a figure popped into your head.
Expert insights. Personalized for you.
19 
Let's personalize your content