Eptica

MAY 17, 2017

Anne-Sophie Pouyau, Head of International & European Customer Service, presented at the recent Gartner Customer Experience & Technologies Summit. We caught up with her at the event to find out more about how the company provides its millions of global customers with a seamless, multichannel experience.

Customer Experience 51

Customer Experience Multichannel Self service Best practices 51

Inbenta

MAY 7, 2021

By comparing your average to benchmark times in your industry, you know where you’re starting from. Work out how you can guarantee that agents respond within the optimum time, and how you will ensure accountability. This plan should be customer-centric, and one thing to consider is your customers needs. If so, why?

Customer Service 116

Customer Service Interactive Voice Response voip Multichannel 116

Comm100

FEBRUARY 5, 2018

What Customer Engagement Software Tools Are There? Multichannel and Omnichannel Software. Exploring A Broad Term: What Is Customer Engagement Software? This put power into the hands of the consumer, and lead businesses to focus in on the customer experience. Contact history (what type of contact have your customers made?

CRM 49

CRM Marketing Multichannel Self service 49

NobelBiz

FEBRUARY 7, 2022

Simple questions like company hours, office locations, account balances, and shipment information may be readily answered with precise responses, even when the contact center is closed. Update your clients on your multichannel Customers being informed about a new alternative service could help the contact center’s channel-shift strategy.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

Comm100

FEBRUARY 7, 2018

Even live chat providers often put caps on the number of chats that companies can send monthly from lower paying accounts (don’t worry, Comm100 doesn’t do this!). Enterprise level accounts generally offer the most robust functionality with the least restrictions. Watch Out for Key Differences Between Similar Solutions.

CRM 41

CRM Enterprise Multichannel SaaS 41

Comm100

FEBRUARY 16, 2018

For example, an AI system designed to support the agent might “listen” in on the conversation between the agent and the customer, and automatically give the agent access to resources such as canned messages or account information to help them handle the customer’s queries. So, what’s a customer-centric company to do?

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40