TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)
CrazyCall
AUGUST 8, 2019
Start with improving and optimizing your call scripts ! Properly built scripts serve as helpful prompts during the conversations. If the calls have been recorded, play them back, as they are something really solid to build upon when updating your scripts. Outbound Calls per Day. Missed phone calls. Service Level.
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