Accountability, B2B and Banking - Customer Contact Central

Women of Influence: The Top 25 Innovative CX Leaders

Netomi

FEBRUARY 28, 2022

Speaking of simple and secure access for all, in December of 2021, Cynthia and her team announced a yearlong pilot project – a partnership with Colombia’s largest bank, Bancolombia, to provide an initial cohort of customers with a seamless on- and off-ramp to trade bitcoin and other currencies through the Gemini exchange. “We

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We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

APRIL 24, 2018

NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. It’s about integrating it into ‘the way we do things around here’ and it’s relatively easy to do that compared to other feedback mechanisms.

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Customer Contact Central

Women of Influence: The Top 25 Innovative CX Leaders

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

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