Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
One of the things that I read in The Washington Post was an interesting article about how local retailers here in the Washington D.C. The study I’ve always wanted to do alongside the Customer Rage study is the employee front-line service version of Rage Study. Number 2: “That’s our policy.”. It goes both ways.
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