Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
One of the things that I read in The Washington Post was an interesting article about how local retailers here in the Washington D.C. And that’s despite tremendous increases in the quality of products and services. Along the way, when we were first conceiving the study, we thought that we ought to put in some new things as well.
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