Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
One of the things that I read in The Washington Post was an interesting article about how local retailers here in the Washington D.C. But whenever I call a contact center now, I dread it. Well, one of the most important things that can happen in many contacts centers, particularly if you have a problem, is follow through.
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