Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
One of the things that I read in The Washington Post was an interesting article about how local retailers here in the Washington D.C. Scott Broetzmann : I’m going to suggest that too many companies live in a state of blissful ignorance about the quality of the service that they’re providing. Their metrics are insincere.
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