Workforce Management for Call Centers: What You Need to Know
Playvox
JANUARY 11, 2024
Reporting and Analytics No improvement cycle is complete without the ability to analyze outcomes and performance and share reports with teams and business leaders. The result—it’s easier to build schedules and manage the daily fluctuations 3. Related reading: Playvox eBook: Top Tips for Engaging and Motivating Agents 5.
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