Revation Systems

JANUARY 12, 2018

Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking. So what does this shift in form and function mean for the customer experience?

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

Comm100

AUGUST 23, 2018

Get on Board: Consider what your customers need, and how you can meet these needs in your company app. For example, if your customers need simple, on-the-go access to customer care, consider adding mobile live chat to your app (for an example of this, look no further than the GEICO Mobile App ). Source: Alaska Air.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

The Petrova Experience

SEPTEMBER 21, 2020

Like many organizations, USDA faces complexities related to designing customer experiences across these three pillars. But I do know an airline (another organization that deals with complexities and regulations on a daily basis) that has mastered all three customer experience drivers, and it shows. Process Improvements.

Customer Experience 52

Customer Experience Airlines Government Real estate 52